Image Processing
Information
can be taken from scanned images and interpreted. Bar-codes can be read
as documents are scanned and used to identify form types and customer
references. Optional Recognition
engines are available for OMR - Optical Mark Reading, OCR - Optical Character
Recognition and ICR - Intelligent Character Recognition. The OMR engine will
interpret tick boxes. OCR will convert printed characters from the image into
text and ICR will convert hand written characters into text.
Causeway Systems use these techniques to develop solutions for our customers. Examples are:
ICS Customer Surveys
Forms are printed with the customer name, address and a barcode of the customer
reference and sent out. Returned forms are scanned, the barcode interpreted and
the document routed for image processing. The Image Processing software
scans each form reading tick boxes and hand written text and storing the results
for subsequent analysis using standard Reporting tools. The system also records
that a response has been received so that Reminder letters can be sent to those
that have not responded.
ICS
SDR Processing
A
file of claimants is extracted from the Revenues system and Review letters, with
a barcode and tick boxes, are sent out through ICS. When the form is returned it
is scanned, automatically indexed from the barcode, logs that the form has been
returned and routes it to a special InTray for processing. The forms are
processed, using Optical Mark recognition (OMR), and a message sent directly to
the core Revenues system for updating. If there is no change the process is
complete and the document closed. If there is a change the form is moved to an
InTray for manual processing.