Case
Study 2 - Status Survey
Problem
A
Housing department was required to undertake tenant satisfaction surveys. In
the past they had used an outside Agency who sent out the surveys, analysed the
results and provided the department with answers to predefined questions. The
department wished to have access to all of the survey data so that they could
perform their own queries.
Solution
Labels
with the tenant name and address and a barcode of the Tenancy reference were
produced, adhered to the survey form and sent. When the survey form was returned
it is scanned, automatically indexed and routed to a special Intray. The forms
are passed through an ICR process to interprete the results which can be stored
and analysed using Reporting software.
Bonus
The department
have all of the survey data available for analysis.