Case
Study 3 - Single Discount Reviews
Problem
Revenues
departments are required to check that Council Tax Payers on single person
discount continue to qualify. When Forms were returned the Revenues system
needed to be updated to show that the form had been returned and to say whether
they still qualified. In the vast majority of cases there was no change
Solution
ICS
SDR Processing automates this process. A
file of claimants is extracted from the Revenues system and Review letters, with
a barcode and tick boxes, are sent out through ICS. When the form is returned it
is scanned, automatically indexed from the barcode, logs that the form has been
returned and routes it to a special InTray for processing. The forms are
processed, using Optical Mark recognition (OMR), and a message sent directly to
the core Revenues system for updating. If there is no change the process is
complete and the document closed. If there is a change the form is moved to an
InTray for manual processing.
Bonus
Automatically
updates all of the 'no change' forms.