Causeway have been dealing with Local Government since the company was founded in 1993. Many of the Application Solutions have been developed in conjunction with Local Authorities to meet their changing requirements and to integrate closely with departmental Application Systems.
Our CRM solution records customer interactions by telephone, at front desk or via the Web. Access is provided to customer information stored in the document management and departmental application systems. Our Document Management solution manages and controls the flow of in-bound and out-bound correspondence and other documents including scanned documents, letters, emails and Electronic Forms. Both solutions can be used corporately or within individual departments.
Additional facilities have been provided for individual departments of the authority including:
In Finance Invoices can be viewed and authorised on-line. Coding information can be verified against the accounts system.
In Benefits we provide a pre-defined workflow guiding the user through Verification Framework; import of ETD data; scanning of original Secure Documents such as passports and birth certificates in a secure environment; Fraud module and Mobile Computing allowing export and import from laptops/tablets for Visiting Officers.
In Local Taxation we provide Single Discount Review processing sending, scanning, interpreting results and updating the core revenues system automatically and Mobile Computing allowing export and import from laptops/tablets for Officers visiting court.
In Planning we provide a Web Server which allows your Website controlled access to documents held with our document management system.
In General Services we also provide the facility to capture information on Electronic Forms and e-mail them directly to an external service provider.